{"id":130267,"date":"2020-04-17T19:06:28","date_gmt":"2020-04-17T19:06:28","guid":{"rendered":"https:\/\/staging.nosalive.com\/?page_id=130267"},"modified":"2020-04-17T19:06:28","modified_gmt":"2020-04-17T19:06:28","slug":"00-faq-en","status":"publish","type":"page","link":"https:\/\/staging.nosalive.com\/en\/00-faq-en\/","title":{"rendered":"00 FAQ EN"},"content":{"rendered":"

[vc_row content_width=”full” equal_height=”” background_type=”featured_image” background_effect=”zoomin” background_img_lazyload=”1″ add_overlay=”yes” overlay_opacity=”70″ shift_y=”0″ z_index=”0″ css=”.vc_custom_1554208769095{padding-top: 9em !important;padding-bottom: 5em !important;}”][vc_column][vc_custom_heading text=”FAQ” font_size=”48″ font_weight=”700″][\/vc_column][\/vc_row][vc_row equal_height=”” shift_y=”0″ z_index=”0″][vc_column][vc_accordion background=”transparent”][vc_accordion_tab title=”NOS Alive was postponed? When will it be decided?”][vc_column_text]After the state of emergency is lifted, we will surely be able to make more appropriate decisions regarding NOS Alive\u201920, everyone\u2019s safety being always our priority. We are evaluating daily, all possibilities in order to enjoy music at Passeio Mar\u00edtimo de Alg\u00e9s and for that, we are working on every scenario, including postponement of festival dates.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”NOS Alive should be cancelled\/postponed.”][vc_column_text]After the state of emergency is lifted, we will surely be able to make more appropriate decisions regarding NOS Alive\u201920, everyone\u2019s safety being always our priority. We are evaluating daily, all possibilities in order to enjoy music at Passeio Mar\u00edtimo de Alg\u00e9s and for that, we are working on every scenario, including postponement of festival dates.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Taylor Swift cancelled? “][vc_column_text]Due to the Covid-19 pandemic that the world is currently facing, Taylor Swift has decided to cancel her European tour for 2020, therefore she will not be part of the July edition of NOS Alive 2020. We are evaluating daily, all possibilities in order to enjoy music at Passeio Mar\u00edtimo de Alg\u00e9s and for that, we are working on every scenario, including postponement of festival dates with the same line-up. Thank you for your understanding.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Taylor Swift cancelled. Does the remaining line-up stay the same?”][vc_column_text]After the state of emergency is lifted, we will surely be able to make more appropriate decisions regarding NOS Alive\u201920. We are evaluating daily, all possibilities in order to enjoy music at Passeio Mar\u00edtimo de Alg\u00e9s and for that, we are working on every scenario, including postponement of festival dates with the same line-up. Thank you for your understanding.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Other cancelations.”][vc_column_text]After the state of emergency is lifted, we will surely be able to make more appropriate decisions regarding NOS Alive\u201920. We are evaluating daily, all possibilities in order to enjoy music at Passeio Mar\u00edtimo de Alg\u00e9s and for that, we are working on every scenario, including postponement of festival dates with the same line-up. Thank you for your understanding.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”In case of postponement of the event do I have to return\/ exchange my ticket or is it valid for the new dates?”][vc_column_text]Tickets already purchased for NOS Alive 2020 remain valid for the new date, if the festival is postponed. Thank you. Soon we will be together.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”When will ticket sales resume?”][vc_column_text]Tickets for NOS Alive\u201920 remain available for purchase.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Artist cancelations”][vc_column_text]NOS Alive\u201920 is working on every scenario, including postponement of festival dates with the same line-up. We are following all necessary safety precautions and recommendations in accordance with the Portuguese government, Directorate-General of Health and along with the competent authorities that work with us at the Festival. We will share more information on our usual social media channels as soon as possible. We will be together soon.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Refund”][vc_column_text]NOS Alive\u201920 is working on every scenario, including postponement of festival dates with the same line-up. We are following all necessary safety precautions and recommendations in accordance with the Portuguese government, Directorate-General of Health and along with the competent authorities that work with us at the Festival. We will share more information, that includes ticket information, on our usual social media channels as soon as possible. Thank you for your understanding. We will be together soon.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row equal_height=”” shift_y=”0″ z_index=”0″][vc_column][vc_accordion background=”transparent”][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fa fa-ticket” add_icon=”true” title=”How can I exchange my 3 day pass for a bracelet?”][vc_column_text]The 3 day passes must be exchanged for a bracelet on the first day at the entrance of NOS Alive at one of the several points of exchange inside the festival grounds.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fa fa-bed” add_icon=”true” title=”Do the 3 day passes include access to the camping site?”][vc_column_text]No, the access to the camping site (Lisbon Camping) costs between 19 and 32 Euros and can be purchased in the usual places.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab i_type=”fontawesome” i_icon_fontawesome=”fa fa-exclamation-triangle” add_icon=”true” title=”What are the restrictions to enter the festival grounds?”][vc_column_text]<\/p>\n

The following objects\/items are not allowed at NOS Alive grounds:<\/span><\/h4>\n